Last update: 12/05/2026
In this section you will find answers to the most frequently asked questions about orders, payments, shipping, returns, warranty and customer support on XTec.it.
Index
Orders
How can I place an order on XTec.it?
You can place an order directly on the website by adding products to the cart and completing the checkout process with the required shipping, billing and payment details.
Will I receive a confirmation after placing an order?
Yes. After submitting the order, you will receive a confirmation by email at the address provided during purchase. The confirmation includes the main order details, purchased products and available shipping information.
Can I modify an order after confirming it?
If the order has not yet been prepared or handed over to the courier, we may be able to modify it. Please contact us promptly at [email protected], indicating the order number and the requested change.
Can I cancel an order?
You can request order cancellation by writing to [email protected]. If the order has not yet been processed or shipped, we may proceed with cancellation. If it has already been handed over to the courier or warehouse, it may no longer be possible to stop it.
Can a product shown as available become unavailable?
Yes. Product availability may vary depending on updates from warehouses, suppliers and logistics partners. If a product becomes unavailable after the order has been placed, we will contact you to offer an alternative solution, waiting for restocking or order cancellation with refund.
Product availability and catalogue
Are products always available in your own warehouse?
Not necessarily. XTec.it sells products that may be managed through its own warehouses, distributors, suppliers or logistics partners. Some items may therefore be shipped directly from external warehouses.
Why can an order arrive in multiple shipments?
An order may contain products shipped from different warehouses. In these cases, you may receive multiple parcels, multiple shipments and multiple tracking numbers.
Are product images and descriptions always identical to the product received?
Images and descriptions are provided for informational and commercial purposes. XTec.it undertakes to keep them updated, but technical updates, packaging changes or non-substantial differences from the published images may occur.
Shipping and delivery
Where do you ship?
Deliveries are available to the areas enabled during checkout. Times, costs and methods may vary depending on the product, destination, availability and logistics restrictions.
How much does shipping cost?
For deliveries in Italy, unless otherwise indicated during checkout or by active promotions, the standard shipping cost is €10.00 per order under €100. For other enabled destinations, the cost is shown before the order is confirmed.
What are the delivery times?
Estimated delivery times depend on the product, availability, departure warehouse, courier and destination. In general, for Italy the total estimated time is 3-8 business days, while for Europe it may vary approximately between 3 and 18 business days.
The information available during checkout and in the order confirmation remains the main reference for the individual order.
Will I receive a tracking number?
Yes, where available. Once the shipment has been handed over to the courier, you will receive a tracking code by email or you may consult it in your customer account area, if available for the order.
Can I choose the courier?
Unless specific options are shown during checkout, the courier is automatically selected based on logistics criteria, availability, departure warehouse, weight, volume and destination.
What should I check upon delivery?
Upon delivery, we recommend checking the integrity of the parcel, the number of packages, any visible damage and the details shown on the shipping label.
In the event of visible anomalies, we recommend signing with a specific reservation, for example “damaged parcel”, “opened parcel” or “wet parcel”.
What should I do if the parcel arrives damaged?
Report the issue within 48 hours from delivery by writing to [email protected], indicating the order number and attaching photos of the external parcel, the label, the internal packaging and the product.
This time limit is operational and helps us correctly handle the case with couriers and logistics partners, without restricting the mandatory rights granted to consumers by law.
For more details, please see the Delivery and Shipping page.
Payments
Which payment methods do you accept?
The available payment methods are shown during checkout. They may include payment cards, Stripe, Satispay, Scalapay and other systems depending on the active configuration.
Is checkout secure?
Yes. The website uses secure HTTPS/SSL connections and payments are handled through specialised providers. XTec.it does not store full payment card details.
When is the payment charged?
The charge or authorisation hold may occur when the payment is confirmed, depending on the payment method selected.
What happens if the order is cancelled after payment?
In the event of order cancellation, product unavailability, failed validation or a negative anti-fraud check, any amount already paid will be refunded according to the timing and procedures of the payment provider used.
For more details, please see the Secure Payment and Checkout page.
Returns, withdrawal and refunds
Can I return a product?
If you are a consumer, you may exercise the right of withdrawal within the terms provided by the applicable law. To start a return, RMA authorisation must be requested before shipping the product back.
How do I open a return request?
Write to [email protected] indicating the order number, the product concerned and the reason for the request. You will receive the operating instructions to proceed.
Where should I send the product to be returned?
Unless otherwise instructed by the seller, the main return address is:
AndRed.it di Savarin Andrea
via Aldo Moro, 11
23826 Mandello del Lario (LC)
Italy
In some cases, for logistical or technical reasons, XTec.it may indicate an alternative address, such as a supplier, service centre or authorised warehouse. Such address will be provided only after the return request has been opened and authorised.
Can I ship a product back without authorisation?
No. Products must not be shipped without RMA authorisation or to addresses other than those indicated by XTec.it. Unauthorised returns or returns sent to unconfirmed addresses may be refused or subject to processing delays.
Who pays the return shipping costs?
In the event of consumer withdrawal, the direct cost of returning the product is generally borne by the customer, unless otherwise indicated by the seller or by specific promotions.
When will I receive the refund?
Refunds are handled according to the procedures described in the Returns and Refunds page. Timing may also depend on the payment method and provider used.
Does the right of withdrawal apply to purchases made with a VAT number?
No. For purchases made with a VAT number or, in any case, for professional, business, commercial or institutional purposes, the right of withdrawal provided by consumer protection law does not apply. Any B2B return requests may be assessed on a case-by-case basis at the seller’s discretion.
For more details, please see the Returns and Refunds page.
Warranty and support
Are products covered by warranty?
Yes. Consumers benefit from the legal guarantee of conformity provided by the applicable law. Any manufacturer’s commercial warranties, where available, are additional and do not replace the legal guarantee.
What should I do if a product does not work?
Write to [email protected] indicating the order number, the product concerned and a description of the issue. If possible, attach photos, videos or other information useful for verification.
What does DOA mean?
DOA means “Dead On Arrival”, meaning a product that does not work upon first receipt or first use. We ask you to report the issue within 5 days from delivery to allow faster handling with suppliers, manufacturers or logistics partners.
Should I keep the packaging?
We recommend keeping the external packaging, internal packaging, accessories, manuals, labels and protective materials at least until the product has been fully checked.
Invoices, tax details and VAT regime
Can I request an invoice?
Yes. If you wish to receive an invoice, enter the required tax details correctly during the order. Late requests may not be manageable under the applicable tax rules.
Why is VAT not displayed?
AndRed.it di Savarin Andrea operates under the Italian flat-rate tax regime. Therefore, where applicable, prices do not show VAT according to the tax rules applicable to that regime.
Account and personal data
Do I need to create an account to purchase?
The option to purchase as a guest or through an account depends on the active website configuration. In any case, the data requested is the data necessary to manage the order, payment, shipping and support.
How is my personal data processed?
Personal data is processed as described in the Privacy Policy.
Do you use cookies and tracking tools?
Yes. XTec.it uses cookies and similar technologies for technical purposes and, subject to consent where required, for analytics, marketing, remarketing and conversion measurement.
For more details, please see the Cookie Policy.
Contacts and support
How can I contact you?
You can use the Contact us page or write to [email protected].
For requests relating to existing orders, always indicate the order number, first name, last name and email used during purchase.
What information should I send to receive support faster?
To speed up the handling of your request, always indicate:
- order number;
- first name and last name;
- email used for the purchase;
- product concerned;
- clear description of the issue;
- photos, videos or useful documents, if available.
Where can I find the seller’s legal information?
Seller information is available on the Legal Notice page.