Here you can find answers to the most common questions about orders, shipping, payments, returns and customer support. If you can’t find what you need, contact us: Contact us.
Contents
- Orders & availability
- Shipping & delivery
- Payments & secure checkout
- Returns, refunds & RMA
- Warranty & technical support
- Invoices & tax details
- Account & privacy
- Customer support
Orders & availability
How can I check if a product is in stock?
Availability is shown on the product page. The actual, confirmed status is always displayed during checkout. Some items may be fulfilled on request or through partner warehouses.
Is the price shown final?
The product page shows the item price. Any shipping costs or additional services are calculated and displayed before you confirm the order at checkout.
Can I cancel an order right after placing it?
If the order has not been processed/shipped yet, you can request cancellation by contacting us as soon as possible. If it has already shipped, the return/withdrawal rules apply.
Useful link: Terms and conditions
Shipping & delivery
What are the delivery times?
Estimated delivery times depend on the product, availability and destination. The most up-to-date information is shown at checkout.
What does “partner warehouse” or “dropshipping” mean?
For some items, shipping may be dispatched directly from a distributor/partner warehouse. Your sales contract and customer support remain with the seller indicated on this website.
Will I receive tracking information?
When available, you will receive a tracking link by email or find it in your account area.
Useful link: Delivery and shipping
Payments & secure checkout
Which payment methods do you accept?
Available payment methods may vary depending on country, currency and order type. The options shown at checkout are the ones actually available for your purchase. Depending on your cart, you may see Stripe (card), Satispay or Scalapay.
Is the checkout secure?
Yes. Checkout uses an encrypted connection (HTTPS/SSL). For some transactions, 3D Secure or additional verification may be required by the card issuer.
Do you store my card details?
No. Sensitive payment data (e.g., card number) is handled by payment providers. We may only receive limited technical information required to manage the order (outcome, transaction IDs, refunds).
Useful link: Secure payment & secure checkout
Returns, refunds & RMA
How many days do I have to return an item?
Consumers can exercise the right of withdrawal within the legal timeframe (exceptions may apply). Full rules and operational details are available on the Return policy page.
How do I start a return request (RMA)?
Returns require an RMA procedure. Contact us with your order number and the reason for the request. We will provide the operational instructions.
Who pays for return shipping?
Unless otherwise stated, return shipping costs are borne by the customer. For defective/DOA items, specific procedures apply.
How long does it take to receive a refund?
Timing depends on return verification and the payment method used. Some refunds may take a few business days to be recorded by the provider/issuer.
Useful link: Return policy
Warranty & technical support
Do products come with a warranty?
Yes. Warranty conditions may vary depending on product category, manufacturer and customer type (consumer/professional). If you need help, contact us to open a support case.
How do you handle DOA (dead on arrival) products?
If the product appears defective on arrival, contact us as soon as possible with your order number. Photos/videos may be requested to speed up assessment and the best available procedure (replacement/return) will be proposed.
Invoices & tax details
Do you issue invoices?
If you need invoicing, please enter correct details during checkout and contact us promptly. Applicable tax rules are described in the website documents.
Why do I see “VAT not applicable (flat-rate scheme)”?
Depending on the seller’s tax regime, VAT may not be applicable. This information is displayed where relevant.
Useful link: Legal notice
Account & privacy
Do I need an account to purchase?
It depends on checkout configuration. Where available, you may also be able to checkout as a guest.
How is my data processed?
We process personal data in accordance with applicable regulations, as described in our Privacy policy and Cookie policy.
Useful links: Privacy policy · Cookie policy
Customer support
How can I contact you?
You can use the contact page or email us. For order-related requests, always include your order number and the email used at checkout.
Quick links: Contact us · Office & contacts