Last update: 05/05/2026
Seller: AndRed.it di Savarin Andrea – VAT No. 04270450135
Main return address: via Aldo Moro, 11, 23826 Mandello del Lario (LC), Italy
Support email: [email protected]
1) Scope
This policy regulates:
- Right of withdrawal for consumers (B2C);
- Returns for defective, damaged or non-compliant products;
- Legal warranty of conformity.
For purchases made with a VAT number (B2B), the right of withdrawal provided by consumer law does not apply. Return requests may be evaluated on a case-by-case basis and may be accepted solely at the Seller’s discretion, unless otherwise agreed in writing.
2) Return address
The customer must request return authorization (RMA) before shipping any product.
Unless otherwise instructed by our customer service, the goods must be returned to the following address:
AndRed.it di Savarin Andrea
via Aldo Moro, 11
23826 Mandello del Lario (LC)
Italy
In some cases, for logistical or technical reasons, the Seller may request the customer to ship the product directly to a supplier or authorized service center. Such address will be provided only after return authorization.
Unauthorized returns or shipments to addresses not approved by the Seller are not allowed and may be refused.
3) Right of withdrawal (Consumers)
Pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”), the consumer Customer has the right to withdraw from the purchase contract within 14 days from delivery of the product, without giving any reason, except for the exclusions provided by the applicable law.
3.1 Timeframe
The withdrawal period expires 14 days from the day on which the consumer Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the product.
3.2 Procedure
- Send a request by email to [email protected], indicating the order number and the product for which the withdrawal is being requested;
- Wait for return authorization (RMA) and operating instructions;
- Ship the product within 14 days from the withdrawal notice, unless otherwise instructed by customer service.
3.3 Return costs
Return shipping costs are borne by the Customer, unless otherwise stated by the Seller or required by applicable law.
3.4 Return conditions
The product must be returned intact and complete with all accessories, manuals, packaging and components received, using suitable packaging to protect it during transport.
- The product must be complete and not damaged by improper use;
- Accessories, manuals, cables, power supplies and other components must be returned together with the product;
- The packaging must be suitable to prevent damage during transport;
- The Customer is responsible for the correct shipment of the product until delivery to the indicated recipient.
3.5 Refund
The refund will be issued within 14 days from the day on which the Seller is informed of the Customer’s decision to withdraw from the contract. The Seller may withhold the refund until the product has been received or until the Customer has provided proof of having shipped it back, whichever occurs first.
Where possible, the refund will be issued using the same payment method used by the Customer for the purchase, unless otherwise agreed.
4) Defective, damaged or non-compliant products
The Customer must report any issue with the product by writing to [email protected], indicating the order number, a description of the issue and, where possible, photographic documentation.
We recommend reporting:
- any transport damage within 48 hours from delivery;
- any incorrect, missing or visibly defective products within 5 days from delivery.
In the event of a defective, damaged or non-compliant product, the Seller may offer, depending on the case and in compliance with applicable law, repair, replacement, price reduction or refund.
5) Legal warranty of conformity
Consumers benefit from the legal warranty of conformity provided by applicable law.
The legal warranty covers conformity defects existing at the time of delivery of the product, according to the terms and conditions provided by applicable law.
To request warranty assistance, the Customer may write to [email protected], indicating the order number, the product concerned and a description of the defect found.
6) Return procedure
- Request return authorization by writing to [email protected];
- Wait for instructions and the RMA code, where applicable;
- Pack the product securely;
- Ship the product with a tracked courier to the indicated address;
- Keep the shipping receipt until the procedure is completed.