Last update: 13/07/2026
Seller: AndRed.it di Savarin Andrea
Registered office: via Aldo Moro, 11, 23826 Mandello del Lario (LC), Italy
VAT No.: 04270450135
Email: [email protected]
Phone: +39 333 434 0955
Ecommerce website: XTec.it
Storage and reproduction of the General Terms and Conditions of Sale: pursuant to Article 12, paragraph 3, of Italian Legislative Decree no. 70 of 9 April 2003, these terms and conditions are made available to the Customer in a way that allows their storage and reproduction. The Customer may consult, save, print or download them in PDF format before submitting the order.
Download the General Terms and Conditions of Sale in PDF
1) Subject matter and definitions
These terms and conditions govern the use of the XTec.it ecommerce website and the purchase of products through the website.
For the purposes of these terms and conditions:
- Seller: AndRed.it di Savarin Andrea, owner of the XTec.it ecommerce website;
- Customer: the person who browses the website or makes a purchase;
- Consumer: the natural person who purchases for purposes unrelated to their business, commercial, craft or professional activity;
- B2B Customer: the person or entity purchasing with a VAT number or otherwise for professional, business, commercial or institutional purposes;
- Products: the goods sold through the website.
2) Seller information and contacts
The Seller’s identifying information is made available directly and permanently on the website, including on the “Legal notice”, “About us” pages and in the footer.
For commercial information, order assistance, after-sales requests or communications relating to the website, XTec.it may be contacted at [email protected].
3) Acceptance of the terms and conditions
Before submitting the order, the Customer may consult, save, print or download these General Terms and Conditions of Sale in PDF format or through the browser’s functions.
By placing an order on the website, the Customer declares that they have read and accepted these terms and conditions, the product information, the price, the shipping costs, the available payment methods and the linked information pages.
Any different or additional conditions proposed by the Customer shall not be binding on the Seller unless expressly accepted in writing.
4) Technical steps for concluding the contract, registration and account management
4.1 Technical steps of the purchase process
Pursuant to Article 12 of Italian Legislative Decree no. 70 of 9 April 2003, before submitting the order the Customer is informed of the technical steps required to conclude the contract through XTec.it.
The purchase process on the website generally takes place through the following steps:
- The Customer selects one or more products from the XTec.it online catalogue;
- The Customer views the product page and checks the main features, price, indicative availability and any delivery information;
- The Customer adds the product to the cart;
- The Customer accesses the cart, where they can check the selected products, quantities, prices, any available shipping costs and the total order amount;
- The Customer may change quantities, remove products or correct the cart contents before proceeding;
- The Customer proceeds to checkout and enters or confirms the data required for billing, shipping and contact purposes;
- The Customer selects the shipping method, where available;
- The Customer selects the payment method among those offered by the website;
- Before final submission of the order, the Customer views the order summary and may check and correct the entered data;
- The Customer accepts the General Terms and Conditions of Sale and the linked information notices, where required by the system;
- The Customer confirms the order using the relevant confirmation or purchase button;
- The website or payment provider processes the payment, where applicable;
- The Customer receives order confirmation by email and/or in their customer account, if registered.
4.2 Registration, guest checkout and customer account
Registration of a customer account may be required or proposed during the purchase process to allow easier management of orders, addresses, contact details and after-sales requests.
Where available during checkout, the Customer may also purchase as a guest, without creating a permanent account. In this case, the Customer must still provide the data required to manage the order, payment, shipping, invoicing and assistance.
The registered Customer may access their customer area using the credentials created during registration or purchase. Within the customer area, where provided by the website features, the Customer may view orders, manage addresses, personal data, contact information, returns, communications and other available functions.
4.3 Correction of errors before submitting the order
Before final submission of the order, the Customer may check and correct any data entry errors through the cart and checkout functions.
In particular, the Customer may:
- change or remove products from the cart;
- change product quantities, where permitted;
- correct personal data, billing and shipping addresses;
- change the shipping method, where multiple options are available;
- change the payment method before final confirmation;
- check the order summary before submitting the order.
After the order has been submitted, any change request must be promptly sent to [email protected]. Changes requested after order confirmation may be accepted only if compatible with the order processing, payment, shipping or fulfilment status.
4.4 Contract storage and access to the order
The concluded contract is stored in the Seller’s systems for the time necessary to manage the order and to comply with applicable administrative, tax, accounting and legal obligations.
The Customer receives an order confirmation at the email address provided during the purchase. The registered Customer may also view order information in their customer account, where available.
The Customer is invited to save or print the order confirmation, these General Terms and Conditions of Sale and the commercial information relating to the purchase.
4.5 Account management, modification and deletion
The registered Customer may access their account through the “Sign in” or “My account” section of the website, using the email and password set during registration.
Through the customer area, where provided by the website features, the Customer may update their data, modify saved addresses, view order history and manage the available information.
The Customer may request assistance with account management, data modification or account deletion by writing to [email protected]. Account deletion does not entail deletion of data that the Seller is required or authorized to retain for legal, tax, accounting, contractual, security or rights-protection purposes.
4.6 Available languages
The contract may be concluded in the languages available on the website. Unless otherwise stated, the available languages are Italian and English.
4.7 Codes of conduct and dispute resolution tools
The Seller does not adhere to specific codes of conduct other than the applicable laws, unless otherwise indicated on the website.
Any complaints may be sent to [email protected]. The Consumer Customer may also consider alternative dispute resolution tools (ADR), where available.
5) Account, security and accuracy of data
The Customer is responsible for the accuracy and truthfulness of the data provided during registration, purchase and order management.
The Customer is also responsible for safeguarding their login credentials and for any activity carried out through their account.
The Seller reserves the right to suspend or close accounts in the event of improper use, attempted fraud, breaches of law, breaches of these terms and conditions or unauthorized use of the website.
6) Products, technical sheets and images
Product information, images, descriptions and technical specifications are provided for descriptive and commercial purposes.
XTec.it undertakes to keep the published information updated and accurate, but errors, inaccuracies, catalogue changes, technical updates or non-substantial differences from the published images may occur.
In the event of an obvious error relating to the price, availability or essential characteristics of the product, the Seller reserves the right to contact the Customer to propose a correction, an alternative solution or cancellation of the order with a refund of any amounts already paid.
7) Product availability
The availability of products shown on the website may vary depending on updates from warehouses, suppliers and logistics partners.
In the event of unavailability occurring after the order, the Seller will inform the Customer and may propose an alternative solution, a change to the order, waiting for restocking, or total or partial cancellation of the order with a refund of any amounts already paid.
8) Prices, taxes and invoicing
Prices are indicated in euros (€). Shipping costs and any additional costs are indicated before order confirmation.
The Seller operates under the Italian flat-rate tax regime; therefore, where applicable, prices do not show VAT according to the tax rules provided for this regime.
For invoice requests, the Customer must correctly enter their tax details when placing the order. Late requests may not be fulfilled according to the applicable tax rules.
9) Conclusion of the contract, distance contract and order confirmation
The order submitted by the Customer through XTec.it constitutes a purchase proposal.
For Consumer Customers, the purchase made through the website constitutes the conclusion of a distance contract pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”), as it is concluded between the Seller and the Consumer within an organized online sales system, without the simultaneous physical presence of the parties.
The contract is deemed concluded when the order confirmation is sent by email and/or made available in the customer account area, without prejudice to cancellation due to subsequent unavailability, obvious material errors, non-payment, inability to process the order or suspected fraud.
The order confirmation contains or refers to the essential information of the purchase, including Customer data, ordered products, price, any shipping costs, payment method, delivery address and references to the applicable terms and conditions.
10) Payments
The payment instruments accepted on XTec.it are indicated during checkout and may include, depending on the technical and commercial availability active at the time of the order, the following methods:
- Credit cards, debit cards and prepaid cards, through secure payment providers such as Stripe or other enabled operators;
- PayPal, according to the methods made available by the relevant service;
- Satispay, where available, according to the methods provided by the relevant service;
- Other payment methods possibly indicated during checkout, if active at the time of the order.
The Customer must select one of the available payment instruments before confirming the order. Some payment methods may be subject to conditions, limits, checks or authorizations by the relevant providers.
XTec.it does not store complete payment card data. Electronic payments are managed through specialized providers operating according to their own contractual terms and privacy notices.
In the event of non-payment, unauthorized payment, failed transaction, failed validation or payment refusal by the provider, the order may be cancelled.
The Seller may carry out anti-fraud checks and request additional information or verification before processing the order, in compliance with applicable law.
11) Shipping, delivery and logistics
XTec.it sells products online that may be shipped from its own warehouses, logistics partners, distributors or suppliers.
For this reason:
- the Customer may receive multiple parcels or multiple shipments for the same order;
- delivery times are estimated and may vary depending on product availability, the warehouse of departure, the courier, the destination and any causes not directly controllable by the Seller;
- some products may be shipped directly by logistics partners or suppliers;
- the Customer must carefully check the delivery address before confirming the order, as subsequent changes may not be possible.
Operational information on times, methods, costs, tracking and delivery management is available on the Delivery and Shipping page.
12) Delivery checks, transport damage, incorrect items, missing items and DOA products
Upon delivery, the Customer is invited to check the integrity of the package, the number of parcels and the presence of any visible damage.
In the event of obvious anomalies, it is recommended to sign with a specific reservation, where possible, and to document the issue with photographs.
To allow effective management with couriers, suppliers and logistics partners, the Customer is invited to report:
- transport damage within 48 hours from delivery;
- incorrect items, missing items or DOA products within 5 days from delivery.
The report must include the order number, a description of the issue, photos of the external package, photos of the labels, photos of the internal packaging and photos of the product.
These operational terms do not limit the mandatory rights granted to Consumers by law, but are necessary for proper management of the case with the parties involved in the logistics chain.
13) Right of withdrawal for Consumers
Pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”), the Consumer has the right to withdraw from the distance contract within the terms and according to the procedures provided by applicable law, without giving any reason, except for the exclusions provided by law.
The withdrawal notice must be sent before the expiry of the withdrawal period and must clearly express the Consumer’s intention to withdraw from the contract.
To exercise the right of withdrawal, the Consumer may send an explicit notice to [email protected], preferably indicating:
- the Consumer’s name and surname;
- the email address used for the order;
- the order number;
- the order date and/or delivery date;
- the product or products for which the Consumer intends to exercise the withdrawal right;
- address and telephone number, if useful for handling the request;
- any bank details or information required for the refund, if the refund cannot be made using the same payment method used for the purchase.
The intention to withdraw may be expressed through a free and unequivocal statement sent by email, or through any withdrawal form made available on the Returns and Refunds page, where available. The use of a specific form is not mandatory, provided that the notice clearly expresses the intention to withdraw.
The operational withdrawal and return procedure requires an RMA authorization request before the product is shipped, in order to correctly identify the case and the return destination address.
Unless otherwise instructed in writing by the Seller, the main return address is:
AndRed.it di Savarin Andrea
via Aldo Moro, 11
23826 Mandello del Lario (LC)
Italy
In some cases, for logistical or technical reasons, the Seller may ask the Customer to ship the product directly to a supplier, service center or authorized warehouse. Any alternative instructions will be communicated only after the return request has been opened and authorized.
For conditions, timeframes, return costs, any deductions for diminished value and the withdrawal form, please refer to the Returns and Refunds page.
14) B2B purchases and right of withdrawal
For purchases made with a VAT number or otherwise for professional, business, commercial or institutional purposes, the right of withdrawal provided by consumer protection law does not apply.
Any return, cancellation or refund requests from B2B Customers will be evaluated on a case-by-case basis and may be accepted solely at the Seller’s discretion, unless otherwise agreed in writing.
15) Legal warranty of conformity and assistance
Consumers are entitled to the legal warranty of conformity provided by Articles 128 et seq. of Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”).
The legal warranty lasts for two years from delivery of the goods and covers conformity defects existing at the time of delivery or becoming apparent within that period, according to the applicable law.
To exercise the legal warranty, the Consumer may contact XTec.it at [email protected], indicating:
- order number;
- product concerned;
- description of the defect or lack of conformity found;
- date on which the defect was detected;
- useful documentation for assessment, such as photographs, videos, description of abnormal operation or other available technical elements.
In the event of a lack of conformity, the Consumer is entitled, under the conditions provided by the Consumer Code, to have the goods brought into conformity by repair or replacement free of charge, or, in the cases provided by law, to a proportional price reduction or termination of the contract.
The choice between repair and replacement may be limited where the requested remedy is impossible or would impose disproportionate costs compared with the alternative remedy, taking into account the value of the goods, the extent of the defect and the possibility of providing the alternative remedy without significant inconvenience to the Consumer.
A price reduction or termination of the contract may be requested in the cases provided by applicable law, for example where repair or replacement is impossible, has not been carried out within a reasonable time, has caused significant inconvenience to the Consumer, or the lack of conformity is serious enough to justify such remedies.
Any manufacturer’s commercial or conventional warranties, where available, are additional and do not replace the legal warranty granted to the Consumer against the Seller.
16) Limitations of liability within the limits of the law
The Seller is not liable for delays, disruptions or non-performance due to causes not attributable to it, such as force majeure, strikes, transport blocks, extraordinary logistics events, courier issues, sudden supplier unavailability, unforeseeable technical errors or events outside the Seller’s reasonable control.
Nothing in these terms and conditions excludes or limits the mandatory rights granted to Consumers by applicable law.
17) Intellectual property
Texts, images, logos, trademarks, layouts, graphic elements, descriptions, code and content on XTec.it are protected by applicable intellectual and industrial property laws.
Any unauthorized reproduction, distribution, modification, publication or use of the website content without the prior written consent of the Seller or the respective rights holders is prohibited.
18) Reviews and user-submitted content
The Customer guarantees that they hold the rights to any content submitted or published on the website, including reviews, comments, images or communications.
The Seller may remove unlawful, offensive, irrelevant, misleading content, content that infringes third-party rights or content that is contrary to these terms and conditions.
19) Privacy and cookies
Personal data is processed in accordance with the Privacy Policy available on the website.
The use of cookies and similar technologies is governed by the Cookie Policy and the consent management banner.
20) Complaints, ADR and dispute resolution
Any complaints may be sent to XTec.it at [email protected], indicating the order number, Customer details and a description of the issue. The Seller will examine the complaint and provide a response within a reasonable time, taking into account the nature of the request and the checks required.
The Consumer Customer may use alternative dispute resolution (ADR) mechanisms provided by applicable law, by contacting, where available and competent, ADR bodies registered in the lists provided by law, conciliation bodies, chambers of commerce or other bodies competent for disputes between consumers and traders.
The use of ADR procedures may be subject to the conditions laid down by the relevant body, including admissibility of the dispute, territorial or sectoral competence, any costs, methods for submitting the application and acceptance of the procedure by the parties involved, where required.
The European ODR platform for online dispute resolution was discontinued as of 20 July 2025. The Consumer may nevertheless consult the information and protection tools available through the competent national and European institutional channels for consumer protection.
21) Applicable law and jurisdiction
The contract is governed by Italian law and the applicable rules of the European Union.
For Consumer Customers, the competent court is the court of the place of residence or domicile of the Consumer, if located within the territory of the State, according to the mandatory rules provided by consumer protection law.
For B2B Customers, unless otherwise provided by mandatory law or otherwise agreed in writing, the Court of Lecco shall have jurisdiction.
22) Changes to the terms and conditions
The Seller may update these terms and conditions. The applicable version is the one published on the website and accepted by the Customer at the time of the order.
Any changes will be published on XTec.it with indication of the last update date.