Website Terms of Use and General Terms & Conditions of Sale
Last updated: 2026-01-13
Seller: AndRed.it – via Aldo Moro Mandello del Lario (LC) 23826 – VAT No. [●] – Company Reg. [●]
Contacts: Email info@xtec.it – Certified email/PEC andrea.savarin@pec.it – Phone [+39 333 4340955]
Website: xtec.it
1) Scope and definitions
These terms govern: (i) the use of xtec.it (the “Website”) and (ii) purchases made through the Website (the “Contract”).
- Consumer: an individual acting for purposes outside their trade/business.
- Business Customer (B2B): a customer purchasing with VAT number in the course of business.
- Products: goods offered for sale on the Website.
2) Seller information and contacts
The Seller provides identification and contact details in a direct and permanent manner, as required by applicable e-commerce rules.
3) Acceptance of these terms
By placing an order, the Customer confirms they have read and accepted these terms. Any conflicting customer terms are not binding unless expressly accepted in writing by the Seller.
4) Account, security and accuracy of information
The Customer is responsible for the accuracy of submitted data, for keeping credentials secure, and for all activities carried out via their account. The Seller may suspend/terminate accounts in case of misuse, suspected fraud or violations of law/these terms.
5) Product availability, descriptions and images
Product information and images are for descriptive purposes and may change. The Seller will correct material errors when identified. If a product becomes unavailable after ordering, the Seller will inform the Customer and offer a refund or an alternative solution.
6) Prices, taxes and invoicing
Prices are shown in [EUR] and [include/exclude] VAT (specify). Shipping fees and any additional costs are displayed before order confirmation. Where invoicing is requested, the Customer must provide correct tax details at checkout.
7) Formation of the contract and order confirmation
The Customer’s order is an offer to purchase. The Contract is concluded when the Seller sends an order confirmation email and/or makes confirmation available in the customer area, subject to cancellation due to unavailability, obvious material errors or suspected fraud.
8) Payments
Available payment methods are shown at checkout. If payment fails or is reversed, the order may be cancelled. The Seller may perform anti-fraud checks and request additional verification prior to dispatch.
9) Shipping, delivery and dropshipping
Many Products are shipped directly from suppliers/logistics partners (dropshipping). Therefore:
- multiple parcels/shipments may be used for the same order;
- delivery times are estimates and may vary due to logistics, peak periods, carrier events, availability or force majeure;
- the Customer must verify the delivery address before confirming the order; changes may not be possible afterwards.
Upon delivery, Customers should inspect the parcel and, if visible damage is present, sign with reservation and document the issue with photos.
10) Transit damage, wrong item, missing items, DOA
To enable proper handling with carriers/suppliers, Customers must report:
- transit damage within 48 hours of delivery;
- wrong item / missing items / DOA within 5 days of delivery.
Reports should include the order number and photos of the parcel (all sides), labels, inner packaging and the product. This operational requirement does not affect mandatory Consumer rights, but is necessary for claims handling within the supply chain.
11) Right of withdrawal (Consumers) and returns
Consumers benefit from the statutory right of withdrawal under applicable law. For the operational process (RMA, return address, conditions, return shipping costs, potential deductions for diminished value), please refer to: [link to your “Returns & refunds” page].
12) Legal warranty of conformity (Consumers) and support
Consumers benefit from the legal warranty of conformity under applicable law. For support and case opening: [support email]. Any manufacturer’s commercial warranty is additional and does not replace the legal warranty.
13) Limitation of liability (to the extent permitted by law)
The Seller is not liable for delays/non-performance caused by events beyond reasonable control (e.g., force majeure, logistics disruptions, strikes, transport blocks, sudden unavailability). Nothing in these terms limits non-waivable Consumer rights.
14) Intellectual property
Texts, images, trademarks, logos, layout and content on the Website are protected by intellectual property laws and may not be used without prior written authorisation from the Seller or the relevant rights holders.
15) Reviews and user-submitted content
The Customer warrants they own/hold the necessary rights to any submitted content (e.g., reviews) and indemnifies the Seller against third-party claims. The Seller may remove unlawful, offensive or irrelevant content.
16) Privacy and cookies
Personal data is processed according to the Privacy Policy and Cookie Policy available on the Website: [Privacy link] – [Cookie link].
17) Complaints and dispute resolution
Complaints may be sent to: [email/PEC]. Consumers may consider ADR mechanisms where available.
EU ODR note: the European Online Dispute Resolution (ODR) platform was discontinued/closed as of 20 July 2025. :contentReference[oaicite:4]{index=4}
18) Governing law and jurisdiction
The Contract is governed by Italian law and applicable EU rules. For Consumers, mandatory consumer jurisdiction rules apply. For B2B Customers, unless otherwise required, the competent court is [city].
19) Changes to these terms
The Seller may update these terms; the version accepted at the time of purchase applies to the relevant order. Updates are published on the Website with the revision date.