Delivery & Shipping

Last update: 12/05/2026

Shipping support: [email protected] – +39 333 434 0955

1) Shipping methods

XTec.it sells products online that may be shipped from its own warehouses, logistics partners, distributors or suppliers.

Some products may therefore be shipped directly from logistics partner or supplier warehouses. This allows XTec.it to expand product availability and process orders efficiently, while XTec.it remains the seller and the customer’s main point of contact.

For this reason:

• a single order may be fulfilled through multiple separate shipments;
• the customer may receive multiple parcels and multiple tracking numbers;
• the courier may vary depending on availability, departure warehouse, weight, volume and destination;
• the indicated delivery times are estimates and may vary due to logistics, product availability, remote areas or peak periods.

2) Couriers used

Shipments may be handled by national and international couriers, including but not limited to:

• BRT
• GLS
• DHL
• UPS
• TNT
• SEUR
• postal services
• other equivalent services

A pallet service or dedicated shipment may be used for bulky or particularly heavy products.

Unless specific options are shown during checkout, the customer cannot manually select the courier. The selection is made automatically based on logistics criteria.

3) Delivery areas

Deliveries are available to the areas enabled during checkout.

Availability, delivery times and shipping methods may vary depending on the product, destination, islands, remote locations and any logistics restrictions.

4) Order processing times

Orders are processed after payment confirmation and verification of shipping details.

Orders confirmed before 2:00 PM, Europe/Rome time zone, may be processed on the same business day. Orders confirmed after that time may be processed from the next business day.

The estimated processing time is generally between 0 and 3 business days, except in cases of additional checks, temporary unavailability, logistics requirements, holidays, peak periods or products shipped from external warehouses.

5) Estimated delivery times

The times indicated are estimates expressed in business days and do not include Saturdays, Sundays and public holidays.

The total estimated delivery time is the sum of the order processing time and the courier transit time.

The indicated times do not constitute an absolute guarantee of delivery by a specific date. Delays may occur due to holidays, remote locations, operational checks, courier issues, temporary supplier unavailability, extraordinary events or circumstances not directly controlled by the seller.

6) Shipping costs

For deliveries in Italy, unless otherwise indicated during checkout or under active promotions, the standard shipping cost is €10.00 for orders under €100.

For other destinations enabled during checkout, the applicable cost is shown before the order is confirmed.

The cost displayed during checkout is the cost applied to the order and prevails in the event of outdated examples, material errors or no longer current information in other sections of the website.

Unless expressly stated otherwise, XTec.it does not offer free shipping.

7) Shipment tracking

When the shipment is handed over to the courier, the customer receives an email with the tracking code, where available.

Tracking may also be available in the customer account area, if enabled for the order.

In the case of orders fulfilled through multiple shipments, the customer may receive multiple tracking numbers.

8) Delivery, attempts and incorrect address

• Deliveries generally take place on business days and during the courier’s standard delivery hours.
• If the recipient is absent, the courier may make another delivery attempt or hold the shipment according to its own operating procedures.
• If the address provided is incomplete, incorrect or unreachable, delivery may be delayed or the shipment may be returned to the sender.
• In the event of parcel refusal, incorrect address or failure to collect the shipment, any return, storage or reshipping costs may be charged to the customer, within the limits permitted by law.

The customer must carefully check the delivery address before confirming the order. Later changes may not be possible if the order is already being processed or has been handed over to the courier.

9) Delivery check

Upon delivery, the customer is invited to check:

• the external integrity of the parcel;
• any dents, holes, cuts, wet areas or signs of tampering;
• the number of parcels delivered;
• the details shown on the shipping label.

In the event of visible anomalies, we recommend signing with a specific reservation, for example by indicating “damaged parcel”, “opened parcel”, “wet parcel” or another concrete description of the anomaly found.

It is advisable to keep the external packaging, internal packaging, labels and protective materials until the product has been fully checked.

10) Reporting damage, incorrect items, missing parts or DOA products

To allow proper handling of the case with couriers, suppliers and logistics partners, we ask customers to report:

• transport damage within 48 hours from delivery;
• incorrect item, missing components or DOA product within 5 days from delivery.

Reports must be sent to [email protected] indicating the order number and attaching, where possible:

• photos of all sides of the external parcel;
• photos of the shipping label;
• photos of the internal packaging;
• photos of the product received;
• a clear description of the issue found.

Late reports may make it more difficult or, in some cases, impossible to handle the case with couriers, suppliers or logistics partners.

The time limits indicated above are operational and do not restrict the mandatory rights granted to consumers by the applicable law.

11) Undeliverable orders or shipments returned to sender

If an order is returned to sender due to an incorrect address, recipient absence, failure to collect, parcel refusal or other causes attributable to the customer, XTec.it may contact the customer to arrange a new shipment or manage the order.

Any additional storage, return or reshipping costs may be charged to the customer, within the limits permitted by law.

12) Contact details

For information or support relating to deliveries and shipments, XTec.it can be contacted at:

Email: [email protected]
Telephone: +39 333 434 0955

For information on returns, withdrawal and refunds, please see the Returns and Refunds page.