On XTec.it you can shop online using payment methods designed to ensure a high level of transaction security. We adopt technical and organisational measures to protect the checkout process and reduce the risk of unauthorised use.
Available payment methods
Payment methods may vary depending on country, currency and order type. The options shown at checkout are the ones actually available for your purchase.
Depending on your cart and provider availability, you may see payment methods such as Stripe, PayPal or Satispay.
Card payments and other methods supported by the provider, when available for your order. The transaction is handled through protected pages and secure flows.
If available for your order, you can pay via PayPal using your PayPal account or the payment methods supported by the service. The transaction is handled through PayPal's secure environment and the order is confirmed once the payment is completed.
Confirm the payment directly from the Satispay app. Your order will be confirmed once the payment is completed.
If available for your cart, you can split the total into instalments under the conditions shown at checkout. The order proceeds only if the payment is approved.
Note: the availability of some methods may vary. Always check the options displayed at checkout before placing your order.
Secure checkout: how we protect transactions
- Encrypted connection (HTTPS/SSL): communication between your browser and the website takes place via secure protocols.
- Anti-fraud checks: we use security controls to prevent suspicious transactions and reduce fraud attempts.
- Strong Customer Authentication (3D Secure): when required by the payment method or the card issuer, an additional verification step may be requested (e.g., confirmation via app or a one-time code).
Card data and payment information
For some payment methods, transaction processing is performed by specialised external providers. In these cases, we do not store full card details on our systems.
We may receive and keep limited technical information required to manage the order (e.g., payment outcome, status, transaction identifiers, refunds).
Payment outcome and order confirmation
The charge or authorisation hold may occur when the payment is confirmed, depending on the payment method selected. In the event of order cancellation, product unavailability, failed validation or a negative anti-fraud check, any amount already paid will be refunded according to the timing and procedures of the payment provider used.
After payment, you will receive an order confirmation (by email and/or in your account area, if available). If the payment fails, you can try again using the same method or choose an alternative method, when available.
Refunds and cancellations
In case of order cancellation, return or refund, the amount is returned according to the rules and processing times of the payment method used. In some cases, it may take a few business days for the refund to be recorded by the card issuer or provider.
For return/refund details please see: Return policy.
Tips for safe online purchases
- Do not share passwords or verification codes (OTP) with third parties.
- Use trusted devices and networks, preferably secure connections.
- Carefully review the amount and order details before confirming.
- If in doubt, contact us before completing the purchase.
Support
For help with payments, transaction outcomes or refunds, you can contact us via the channels on the website or write to: [email protected].
Quick link: Contact us.